Antonio Agustín Plaza Laborde

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Last minute shopping for the Three Wise Men?

There are multiple sectors in which consumer law and more specifically consumer mediation has its place, from the advice and provision of specialist mediator services in consumer matters in companies in the services or products sector that is related to the final consumer, passing through public entities.

Blog Mediacion Compras Partes 1 100

Unfair commercial practices, abusive clauses, consumption and mediation (Part 1)

Article 8 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws –TRLGDCU- indicates the two problems with the that the consumer faces and that require special attention from public authorities, which are unfair commercial practices and abusive clauses.

Andalucia mediacion consumo

Andalusia and Consumer Mediation 

The standard includes the processing of complaint and claim forms by the OMIC and territorial Health delegations. So much so that the regulations repeal the decree approved three years ago on this matter, along with all this, express mention is made of the OMIC instead of the expression "Public Consumer Services", eliminating having to go directly to an Arbitration Board of Consumer Affairs (JAC) without being previously advised in an OMIC.