Specialty in Mediation in Consumer Matters


Course aimed at specializing mediation professionals who wish to expand their service offering and multiply their potential clients or who wish to start as mediators and want to acquire knowledge in this field as additional complementary training.

Accredited before the Ministry of Justice (ID 17415), this program grants those who complete it the necessary qualification to comply with the obligation that mediators have in terms of continuous training, at least every 5 years. (Art. 6 of RD 980/2013, December 13).

Mediación Materia De Consumo
Calendario Programa

April 2024

Horas Programa

80 hours (2 months)

Matricula Programa

Open enrollment

ensenanza programa1

Live online classes

Description of the Specialty

What is this program about? 

With this program you will learn about national and community regulations on consumer matters and, specifically, in the defense of the rights of consumers and users, as well as their application to the specific case; You will identify the situations and qualities that must occur for the subject to be considered as a consumer and/or user, in order to determine, where appropriate, the application of the corresponding regulations; and you will learn how to facilitate the channels for dialogue and conflict resolution between the parties. Train yourself in this specialty to acquire this knowledge and many others related to the subject.

If you do not have the minimum training required to be accredited as a professional mediator, you can combine your specialty with one of these two courses:

Plan of studies

The International School of Mediation bases its programs on:

  • The professional skills that every mediator must have to intervene in conflicts from public or private institutions.
  • The requirements established in state regulations civil and commercial mediation and the different regional regulations on family mediation.

Likewise, this specialized training is articulated in subjects that are evaluated independently, in which the work methodology is very practical, so that student participation is actively encouraged. A flexible 100 % methodology where students can combine it with any parallel activity. 


Subject 1: Community and state legal framework on consumer matters
Subject 2: Legal status and contracting of consumers and users
Subject 3: Conflicts and mediation in the field of consumption
Subject 4: Electronic mediation in consumer matters
80 HOURS (58h theoretical + 24h practical)

Methodology of the Specialty

The program will be taught practically through the e-learning platform Campus EIM Mediation. Resources that you will have at your disposal:

  • Expert teachers: On the first day you will be assigned a tutor. You will be in contact with him/her through the forum, internal messaging and by email. He/she will help you in your daily life and resolve any questions that may arise.
  • Virtual campus: Everything you need to study at EIM is on campus: video classes, teachers, classmates, library, teaching resources, schedules, chat, forums and much more.
  • Didactic resources: You will have access to different learning resources to complete your training, complementary readings, diagrams with key ideas, self-assessment tests, etc.
  • Resolution of doubts: You will be able to raise any questions that arise during the study or completion of the internship through the online platform, through a forum or through the messaging provided by the platform, or email.

Cloister of the Specialty

The EIM faculty is made up of professionals with extensive professional and teaching experience in the area of mediation.

Degree of the Specialty

The program of Mediator Specialist in Mediation in Consumer Matters offers you the possibility of accrediting yourself as a specialist and meeting the requirements for your practice. You'll get:

  • Own title issued by the International School of Mediation.

To update the training in the Registry of the Ministry of Justice it will only be necessary the title issued by EIM, as an external entity accredited by said Ministry, which will be downloaded at the end of the training.

Titulacion Mediacion Consumo Eim
titulacion mediacion consumo 2

Registrations and scholarships

Payment Methods

We offer payment facilities so you can train without worrying about anything. Consult with our admissions team and they will help you choose the best option for you.

One-time payment

(with discount on the price)

Payment in installments

tailored financing

Are you clear? There are still places available for the new call.

Scholarships available

The mission of the training of the International School of Mediation is your progress. That is why we adapt to any situation and offer you these scholarships so that you can train with us.

Consult our admissions team and they will inform you which scholarship best suits your profile.

Open enrollment

Reserve your place