If you are passionate about mediation, you may already know the advantages of this tool. Mediation allows, among other things, to facilitate dialogue between two people, as well as to reach a consensual agreement. However, not everyone knows the most complex part of this profession. There are certain factors that you should take into account if you work in mediation, since you will have to face difficult situations due to the emotional burden. Here they go:
Be impartial
Mediators must remain completely neutral, however complicated it may be. Therefore, they have to constantly balance the scales, giving both parties equal time to express themselves and explain their positions.
Furthermore, it is important point out that the mediator does not judge. Their main job is to listen to the opposing parties, without taking positions, so that they are able to reach an agreement.
Respect the voluntariness of mediation
It's normal that, As a mediation professional, you want everyone to discover its advantages. However, not all people accept this process. Mediation must be carried out voluntarily, so it is essential to respect the decision of the parties involved.
In addition, Much of the success is due to both parties coming voluntarily., so mediators must limit themselves to offering their services without imposing them.
Follow all the rules
As in any job, mediation has a series of rules that must be strictly followed.
Before starting a session, it is essential to establish behavioral guidelines so that the process can develop appropriately. Some of these rules could be not yelling, taking turns, and avoiding insults.
The affected parties may, on certain occasions, break some of the rules. However, The mediator must remember the established behavioral guidelines and always work within them.
Ask too much
Sometimes, to get to the root of a problem, mediators ask unnecessary questions. Although the collection of information is essential, in these cases quality is more important than quantity. Therefore, you only have to ask for what is really necessary, respecting that the other person expresses themselves however they want. Sometimes less is more!
Argue with one of the parties
It is one of the most serious errors. Although it may be difficult in some cases, you should never take part in the conflict or make it personal.
If it came to that extreme, The mediator should leave the process immediately. Remember that the principle of voluntariness not only has to do with the parties involved, but also with the professional. It is one of the factors you should take into account if you work in mediation!
The importance of silences
Silence is a very valuable resource. Normally, after an awkward silence, people usually open up and start talking. In addition, some silences, depending on their intensity or emotion, also convey information about the person in front of us.
EIM Mediation School trains you with the best mediation training, ask our professionals and experts.
