During the mediation process we will encounter situations of tremendous difficulty due to the emotional tension presented by the parties.
Tools of mediators
Faced with these emotions we know a diversity of tools that helped us achieve a fundamental aspect for the process, reestablishing communication between the parties. If we do not achieve this objective, the mediation process is almost doomed to failure.
And here comes the important point of our role, mediators are like a mirror, a mirror in which those mediated must look at themselves to see directly what they have to improve, to strengthen what is flowing well.
Because we mediators must get them to look where it is necessary, our job is to get them to focus their attention on the places in themselves where there is unexplained emotions, without understanding or knowing that they are influencing the conflict they bring.
To do this we must reflect in this mirror a listening attitude continuous active, empathy and assertiveness, that which is seen behind the silhouette of the middle that makes the image more pleasant. Looking at yourself in a mirror with a messy room behind you is not the same as looking at a nice, well-arranged bedroom, since in this case you will feel better with what you see.
Role of mediators in situations of emotional tension
The parties see in their mirror what the reflex mediator along with how they behave, and when they see things that motivate them, the more they want to be healthy.
If they see that our way of speaking is calm, our tone of voice is kind, it is very likely that they will stop and look if they do not do it that way, in that case, they rehearse with their mirror (mediator) their kindest tone of voice. unconsciously, to end up understanding that they can also use it with the person with whom they were in conflict.
This first phase of mediation requires great doses of patience from the mediators and the mediator, but the result is the key to finding satisfactory agreements for the mediated parties.
I HAVE BEEN A MEDIATOR IN ARGENTINA FOR 25 YEARS AND I SPECIALIZE IN FAMILY MEDIATION, IN ADDITION TO TEACHING IN MEDIATION, I CONFIRM WHAT WAS EXPRESSED IN THIS ARTICLE AND HIGHLIGHT THAT THE TONE OF VOICE IS VERY IMPORTANT, IT IS THE GREAT MIRROR IN ADDITION TO GESTURES AND ASSERTIVE LANGUAGE.
THE MEDIATOR IS RESPONSIBLE FOR GENERATING A SPECIAL CLIMATE OF TRUST AND CONTAINMENT, IN ORDER TO FACILITATE THE OPENING OF COMMUNICATION CHANNELS BETWEEN THE MEDIA AND THEIR LAWYERS.