Prepared by Mr. Juan Diego Mata Chacón, Lawyer at ICA Seville and expert teacher at the Network mediation specialty (ODR)
Working in conflict management with people who are having a hard time or who are immersed in a conflict situation often makes us forget about the professionals who work on these cases and who, unquestionably, carry the cases they are experiencing behind them and, Above all, they suffer the mental exhaustion of continuing to feed their clients' desire to reach an agreement. Can we think of measures that allow us to energize our work and generate professional motivation?
I think that, if you love what you do, you infect those close to you and that is transferred to our clients, so we must work with that passion and, above all, with that joy that is so necessary today; I think that each mediator has an inner strength that they must bring out in each file, from the transparency and naturalness that allow them to approach the client.
Mediators as conflict managers are “made” for change and they can deal with it; This can be carried both to the professional field and to that of clients. The mediator must be prepared for the vicissitudes of each case and, therefore, for cases, whether more or less complex, to have different speeds in their evolution. Likewise, the change in the professional must be innate to the work of the mediator, who must become a kind of professional chameleon to adapt to the circumstances of each case.
May the mediatornever be in a hurry” must be present in their professional DNA because there are no shortcuts to success, each mediator having to create their own work code with which they feel comfortable. The mediator should not be in a hurry and, above all, should not think about the path, he should think about taking the best step in each meeting, in each strategy projection and in each of the tools or techniques to apply in the case that arises. occupies
To avoid this mental fatigue, in each case the mediator must do something different and make his effort mean something to someone. We must try to make our work excite us and work from the most innovative action possible, which makes us feel that the parties are motivated to solve the conflict at hand.
A final idea: do not try to copy models or schools, you have to know them and study them to be able to design your working model because it is not necessary to create a second plan. Being realistic seems boring to mediators because they must become professionals who seek creativity in their daily lives to promote reactions in the parties that are experiencing this problem.
Take charge of making professional decisions so that the universe lets you walk.
There are more and more procedures that combine traditional conflict resolution and management processes (such as mediation, arbitration, dialogue facilitation, etc.) with online technology.
The network mediation specialty (ODR) offered by the International School of Mediation, can help you cover this area and serve as a fundamental complement to other professional areas, allowing you to access the main records.
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