Prepared by Ms. Judith Simón Fuentes, social worker at the Costa del Sol Hospital and teaching expert at the Master in Mediation and Multidisciplinary Conflict Management
The communication process is a broad and delicate topic. It is communication that defines man, it is his main essence, we are inevitably communicative beings, we depend on our communicative capacity to survive, to live, to develop personally, to evolve and mature, to carry out our daily work with quality, to to feel fulfilled and, of course, to be happy.
Perhaps it is time to reflect on communication, to which we do not pay the attention it deserves, perhaps due to haste, routines, daily and routine rhythm, and it is a fundamental instrument.
The ability to achieve positive and effective communication is something that is learned. Communicating is not knowledge or an innate quality, it is more of a skill that we can practice, train and improve. We should not assume that our way of communicating is invariable or depends on our personality and that it cannot be modified or improved.
A socially skilled behavior is defined as a set of behaviors emitted by an individual in an interpersonal context that expresses feelings, attitudes, desires, opinions or rights of that individual in a way appropriate to the situation, respecting those behaviors in others and resolving them accordingly. immediately the problems that arise in a given situation, minimizing the probability of future problems.
Social skills are essential to obtain two types of objectives:
– Affective objectives: achieving satisfactory relationships, establishing friendships and romantic relationships.
– Instrumental objectives: allowing successful activities carried out in the community, the use of social institutions and benefits.
In communication we must mainly differentiate three components:
– Verbal: Speech, the content of the message.
– Paraverbal: voice volume, intonation, fluency, speed, speaking time…
– Non-verbal: Look, smile, gestures, body posture…
In the work context in general, and in the health sector in particular, communication is of vital importance, since it allows the creation of a link between the members of the entity, which enables the transfer of thoughts, opinions and concepts and the derivation of a response. Likewise, it allows professional information to be transmitted to the user, which must be adapted to the user. If communication is effective, it can be a tool to facilitate the success of a mediation.
In certain work areas such as healthcare, it is essential to acquire certain communication skills related to emotional competencies that favor the participation of the parties. Working on active listening, with true attention to understanding needs, is essential to obtain the best results within mediation in this area.
The Master of Mediation and Multidisciplinary Conflict Management and the mediation specialty sanitary offered by the International School of Mediation, can help you cover this area and serve as a fundamental complement to other professional areas, allowing you to access the main records.
