Made by: Ms. Judith Simón
Professor of the Master in Mediation and Multidisciplinary Conflict Management
In these times of health crisis, knowing and knowing what Health Mediation is or what it consists of is essential so that we can all have the tools we have available.
Health mediation is a method for resolving conflicts between those professionals who are part of the health system, between users and the professionals who care for them or between users and the institution itself.
Mediation in situations of health responsibility will provide an alternative to judicial means to resolve the latent conflict.
As advantages of health mediation, we can point out:
– Reduces the costs that may arise in judicial litigation.
- – There is greater speed in the resolution of conflicts.
- – Greater satisfaction in conflict resolution.
- – Communication is encouraged and the user and health center staff are provided with the ability to listen to each other, understand each other and empathize.
- – Greater Humanization.
Healthcare is a professional activity with high emotional and psychological demands, where protection against psychosocial risks positively influences the work environment, impacting the improvement of relationships with users and patients, and the quality of the services provided. they lend
Therefore, it is necessary to develop actions for its prevention and at the same time have tools to resolve those conflicts that arise, so that the problem is addressed at an early stage, at a time when mediation is still feasible and the situation can be reversed and address situations such as possible controversies that occur between health personnel and the patient, between the professionals themselves or between them and the Health Administration and companies in which they provide their services.
Mediation aims to achieve conflict resolution in a positive, impartial and neutral manner, creating a safe space in which the parties communicate with equal opportunities and complete confidentiality.
The fundamental key to mediation is its voluntariness. Communication is established personal and close to the participants, promoting their comfort and safety.
When we talk about health mediation, in the same way as in any other type of mediation, we cannot fail to highlight the importance of humanization of all our relationships, when resolving health conflicts. In these systems, beyond judicialization, what is sought is mutual understanding. Many times after a due explanation, understanding and empathizing, offering an apology and assuming a situation, in itself is a victory.
Health mediation contributes to improving the quality of life and work of all those individuals who are members of the health system, addressing, among others, psycho-emotional needs not covered through other means of conflict resolution.
If you want to work in mediation from the health field, both the Master in Mediation and Multidisciplinary Conflict Management as the Specialty in Health Mediation offered by the International Mediation School with the ideal training that will help you practice as a mediator, allowing you to access the main records.
Master in Mediation and Conflict Management
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