Importance of mediation
In the current era, it is increasingly common to find similar professional profiles, for this reason the selection by competencies.
This competency-based personnel selection system aims to incorporate new talents to organizations through a Curricular screening that is not based solely on the training profile, but takes into account the skills, abilities and competencies that stand out in each application and that can provide a plus to the organization.
That is to say, among several candidates with similar training, the people who make the selection tend to choose with other types of criteria that are not limited to the studies requested, languages or computer science, but rather to the decisive capacity of each applicant, to the ability to create a civilized, communicative work environment in which conflicts are minimized.
Likewise, when seeking candidates to exercise the leadership, this type of competence is also taken into account. It is in these cases that the training in mediation and effective conflict management It provides added value to the professional curriculum.
Beyond experience and training, people trained in mediation:
- They bring a conciliatory attitude to the work team
- They enable dialogue
- They communicate effectively, assertively and respectfully, promoting dialogue solutions
- They are able to be objective and neutral
- They have tools to redirect difficult conversations
- They have the ability to foster rapprochement between the people who make up the work teams.
- They practice active listening, so that each person involved feels cared for and understood.
- They can help in generating options
- They are capable of putting themselves in the other person's shoes and promoting this exchange of roles between people in conflict.
- They have resources to improve the work environment
- Help in effective conflict management
