Much of the success of the mediator's work consists of offering, to each person involved in a conflict, a personalized process.
Although two cases seem the same, they are not, since their protagonists are different, their circumstances are different and their objectives are different. For this reason, a brief initial survey for each client, before starting the process, which reflects the needs they have or what they hope to achieve with the process. In this way we discriminate whether their expectations are in line with what we can offer them or if we have to refer the case.
Mediation survey
This same survey probes the prior knowledge they have about mediation, conflicts and interpersonal relationships. In addition to indicating the route by which the case has reached our mediation service.
The importance of this initial survey takes shape when each client's responses are analyzed.
- People who come to mediation have often taken a leap of faith, trusting in something they have been told or They have heard about it but they don't know. No one around them has used this type of service, so they do not know its effectiveness, they are not familiar with the work system, they are not aware of the commitment that must be made and they do not even know the usefulness of mediation.
With this panorama, the first thing we have to do is dismantle all the erroneous ideas that accompany each client and inform them correctly and clearly.
- Society's perception of mediation continues to be very far from reality, since the majority of responses given point to greater knowledge of the existence of mediation, however, They do not know in depth what mediation entails or the work carried out by mediators.
- They generally say they have been derived from some public resource or resort to this service as a last option, something that is quite disappointing since it makes them come quite discouraged. They are unaware of the role of the mediator throughout the process, which in this line begins by motivating to promote positive changes and making them trust in a system that is initially foreign to them, but that as the sessions go by they will be able to make it their own.
Qart of the work of the mediator is to have a presence in all layers of society, in the associative fabric, in social entities, educational centers, etc., in order to have visibility, so that when a person enters into conflict Remember that mediation exists.
This would boost citizens' knowledge about mediation services, how to locate them, what type of conflicts they can work on there, what the mediator is going to do, what they should do, how the process is going to work, what happens once the mediation is closed. mediation, and a long list of aspects that the general population is still unaware of.
