The stress, tension and working conditions that healthcare professionals experience daily have a full impact on their work day. According to various reports, approximately 40% of Spanish healthcare workers have suffered some type of harassment at work. This means that 4 out of 10 have experienced aggressive and threatening behavior from one or more members of a group towards them in the work environment.
Types of workplace harassment
- Downward vertical harassment: It takes place when a worker receives some type of harassment from his superiors.
- Upward vertical harassment: It takes place when a lower-ranking worker harasses his superiors.
- Horizontal harassment: Both parties, both harasser and victim, are of the same hierarchical rank.
- Professional/patient harassment: It takes place when the patient inconveniences the professional due to unrelated situations such as waiting times, staff shortages, unexpected diagnoses, etc.
These types of situations give rise to confrontations between parties that need to be addressed. Here you can know more about How to act in a case of workplace harassment among healthcare workers.
Mediation in hospitals
As a preventive measure to avoid this type of situation, there is mediation and especially health mediation.
In addition, it is necessary to instruct professionals through courses and programs focused on managing stress in the workplace and managing interpersonal conflicts, skills in communication with the patient and techniques to transfer data that on certain occasions the patient does not expect or is not comfortable with. your liking.
Specialty in health mediation
At the International Mediation School we have 17 training specialties in mediation. One of them is the Specialty in Health Mediation. A course aimed at specializing mediation professionals who wish to expand their service offering and multiply their potential clients or who wish to start as mediators and want to acquire knowledge in the health field. If you are interested, request information through the following
