Mediation is becoming established as one of the most recommended ways to resolve conflicts in the commercial field.
Conflict occurs when two or more parties perceive that their interests, positions and needs are conflicting. When this occurs, the first step to move forward in finding a solution to the confrontation is identify the attitude facing the object of negotiation, the interests that both parties have and want to achieve and the needs of the parts.
Extrajudicial method
Mediation and other extrajudicial methods allow companies, in this case, to resolve their differences in a manner confidential, flexible, impartial, fast and avoiding reputational damage.
- Confidentiality: the topic discussed will be guaranteed by the professional who mediates.
- Flexibility: adaptation to all types of business disparities.
- Impartiality: right of equality provided by the neutral third party who accompanies the parties in the management of the conflict.
- Speed: designed to reach the agreement in the shortest possible time.
Win-win
The key is for both parties to win. In our country, it is increasingly advisable for companies to become aware of the importance of alternative methods to judicial means.
It is known that those companies that have used alternative methods of resolution of non-conformities They are inclined to implement protocols and risk maps in their organization chart, aimed at the prevention and resolution of conflicts. Such decisions impact the internal improvement of the organization and revalue its intangibles, particularly its corporate reputation.
This is why it is necessary for company management to take into account these alternative conflict resolution methods to judicial means, resolving vertical or horizontal conflicts that may arise in an agile, effective and satisfactory manner for the interests of the organizations.
