Social Work as a discipline has always been close to conflictive contexts and situations at different levels. And perhaps in this special moment that we are experiencing caused by the pandemic, there are many social workers who have performed functions as conflict managers, applying methods and techniques to prevent and/or provide solutions to the problematic situations that arise. arise in the various areas of the profession, whether public or private.
In the face of a conflictive situation, at an individual, group or community level, social workers act by assessing and analyzing the situation in a neutral and objective manner, to understand the causes that caused it and thus, offer an appropriate solution to the situation. each circumstance, achieving a positive transformation of the situation, and for the parties to actively participate in decision-making, taking responsibility for both their actions and the search for solutions.
As in the case of Murcia, where the regional administration recently announced the incorporation of these professionals to help manage the social crisis in cases of quarantine and isolation due to positive COVID-19. May Penín, president of the College of Social Workers, highlights the reinforcement, with around thirty professionals, carried out by the Murcia City Council in recent months and also reveals that new job opportunities are being generated in several municipalities of the Region to incorporate more social workers.
The current legal framework of mediation offers social work a new professional space where social mediation is recognized as a specific field of social work and places the social worker as an ideal professional to respond to current social conflict.
