Training capsules

How mediation can be used to resolve conflicts between neighbors, in non-profit organizations and in other situations in which the parties have common interests.

When we talk about confidentiality, we can perfectly identify it with the so-called professional secret.

In the first term, we understand that the mediator cannot reveal the particulars and details of the mediation to anyone, that is, bring out what is "simmering inside", since this can help the parties feel safe and comfortable during the mediation process.

In today's society in which school conflicts are increasing, interpersonal relationships, communication, emotional management and conflict resolution play a key role in preventing violence and different forms of aggression.