{"id":46471,"date":"2026-04-28T11:00:00","date_gmt":"2026-04-28T09:00:00","guid":{"rendered":"https:\/\/eimediacion.edu.es\/?p=46471"},"modified":"2026-04-25T11:31:00","modified_gmt":"2026-04-25T09:31:00","slug":"conversacion-mediacion-resolucion-conflictos","status":"publish","type":"post","link":"https:\/\/eimediacion.edu.es\/eng\/ser-mediador\/conversacion-mediacion-resolucion-conflictos\/","title":{"rendered":"THE NEED FOR CONVERSATION IN MEDIATION\u00a0"},"content":{"rendered":"

By Javier Al\u00e9s<\/strong><\/p>\n\n\n\n

\u00a0<\/strong><\/p>\n\n\n\n

We need to distinguish between communicating and conversing when a conflict arises and when we are mediating. We talk so much about communication, active listening, and empathy that we forget the simplest thing: knowing how to converse. <\/p>\n\n\n\n

Conversation is an almost denigrated word, considered simple, given the lack of communication that opposing parties bring to the negotiating table. I would like to reclaim this word, this concept, and its useful meaning.<\/strong> <\/p>\n\n\n\n

We must keep in mind that the people who come to our service have, in some way, broken down their communication; they no longer speak to each other, they don't look each other in the eye\u2014in fact, they tried, but it wasn't possible. And we must be aware that before, long before, thinking about a solution, a possible agreement, or one party acknowledging the other's assertiveness, we must foster conversation. <\/p>\n\n\n\n

Conversation, dear reader, is two-way communication. The difference between conversation and communication isn't a consequence of conflict. In fact, it's something that has always worked because it's common sense, but until now we haven't realized it. Bringing common sense to a mediation process seems essential. <\/p>\n\n\n\n

Communication is one-way. The goal is to "impact" the observer. <\/p>\n\n\n\n

However, Conversation is about enabling two-way communication. It's about listening and speaking. It's about empathy and assertiveness. It's about exchanging ideas, actively listening, and using both verbal and nonverbal language.<\/strong>Therefore, we must be mindful of the conversation between the parties. It contains elements of passion, of expressing feelings, of reproach, but also, why not, of closeness and humor.   <\/p>\n\n\n\n

Some conversations are fulfilling, opening up possibilities within the conflict, while others leave us feeling empty, demonstrating that we are still far from seeing the light at the end of the tunnel. Therefore, when engaging in mediation, we must assess what it can offer us: <\/p>\n\n\n\n

Sometimes, one superficial conversation<\/strong>, It cannot help to see the attitude with which they come to the process, while others, talking about the others or the other person, implies a sophistication that will surely seek to position itself in the face of the problem and why not, colonize the mediator. <\/p>\n\n\n\n

Yeah We talked about our ideas<\/strong>, It produces a mirror effect that will cause the other party to also take a position and be able to refer to feelings or even how things should be. <\/p>\n\n\n\n

But Perhaps the most important level of a conversation is the one that leads us to share feelings<\/strong>. It's the most advanced level, because it involves talking about what you feel, listening, and trying to understand the other person. It's what will lead us to the reconstruction of relationships <\/strong>And therefore, we will be prepared to seek solutions to the conflict <\/p>\n\n\n\n

Therefore, if a conversation is seen as an exchange of ideas, opinions, or dialogue about a conflict that has arisen between the participants, it is essential for communication between people, since interpersonal relationships usually revolve around them.   <\/p>\n\n\n\n

I must also say that, in mediation, the conversation should tend to be "formal," that is, governed by specific rules. In this sense, it is important to keep in mind the context and situation in which it will take place and its purpose, as well as knowing that a formal conversation<\/strong> It is usually conducted in a more structured way than casual conversation. Let's remember that within the flexibility, everything is perfectly structured. <\/p>\n\n\n\n

In this style of conversation The dialogues are pre-prepared and defined; that is, even the questions asked by the mediator are perfectly defined and prepared.<\/strong> These are conversations that are created to move forward in a negotiation, to achieve a specific result, that allows them to see light at the end of the tunnel. <\/p>\n\n\n\n

Every detail of the dialogue within a structured conversation is planned to achieve a desired effect on the participants and is influenced by the levels of oratory. For the conference to truly be successful, the speaker must consider the environment and context in which the speech takes place to ensure positive results. <\/p>\n\n\n\n

If we have succeeded, we can assume that, for sure, emotional, positional, even transactional issues have arisen from the positions shown. <\/p>\n\n\n\n

Therefore, following the example of a great mediator like the Puerto Rican Sonia Navarro, I would venture to say that from these different types of conversations in a mediation process, We need to achieve a \u201cTransformational Conversation\u201d.<\/strong> <\/p>\n\n\n\n

According to Navarro, \u201cTransformational conversations are creative conversations. They involve a high degree of sharing, discovering, and integrating into an idea, an action congruent with a different dimension.\u201d <\/p>\n\n\n\n

If we truly achieve that level of conversation, an agreement is surely very close, as it will be the result of questions and answers resolved bidirectionally and shared. <\/p>\n\n\n\n

Let's communicate, ask questions, listen, empathize, but above all LET'S TALK.<\/strong> <\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

We need to know how to differentiate, in the face of a conflict and our attention from a mediation perspective, between communicating and conversing. <\/p>","protected":false},"author":59,"featured_media":46472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[25],"tags":[830,826,828,825,750,523,319,824,528,802],"class_list":["post-46471","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ser-mediador","tag-conflicto-familiar","tag-custodia-hijos","tag-derechos-del-menor","tag-divorcio-conflictivo","tag-intervencion-familiar","tag-mediacion-con-menores","tag-mediacion-familiar-2","tag-mediacion-juridica","tag-mediacion-profesional","tag-proteccion-infantil"],"_links":{"self":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts\/46471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/comments?post=46471"}],"version-history":[{"count":2,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts\/46471\/revisions"}],"predecessor-version":[{"id":46474,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts\/46471\/revisions\/46474"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/media\/46472"}],"wp:attachment":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/media?parent=46471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/categories?post=46471"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/tags?post=46471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}