{"id":45328,"date":"2025-07-16T14:26:40","date_gmt":"2025-07-16T12:26:40","guid":{"rendered":"https:\/\/eimediacion.edu.es\/?p=45328"},"modified":"2025-07-16T14:26:54","modified_gmt":"2025-07-16T12:26:54","slug":"escucha-activa-en-mediacion","status":"publish","type":"post","link":"https:\/\/eimediacion.edu.es\/eng\/ser-mediador\/noticias-escuela-mediacion\/escucha-activa-en-mediacion\/","title":{"rendered":"Active listening in times of immediacy: recovering the art of understanding"},"content":{"rendered":"<p>We live in an era marked by speed. <strong>Constant notifications, multitasking, and the need for immediate responses have transformed the way we communicate.<\/strong>In this context, listening\u2014authentic, deep, empathetic\u2014has become a rare commodity. However, for those of us who practice mediation, active listening is not just a tool: it is the heart of the process.<\/p>\n\n\n\n<p>This article proposes a <strong>reflection on the value of active listening<\/strong> in a world that prioritizes speed over understanding, and how mediators can (and should) reclaim it as a transformative practice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is active listening really?<\/strong><\/h2>\n\n\n\n<p>Active listening goes far beyond simply hearing. It involves full attention, a genuine willingness to understand what the other person is expressing\u2014not just through words, but also through silences, gestures, and emotions.<\/p>\n\n\n\n<p>Carl Rogers, one of the fathers of humanistic psychology, already spoke of the importance of empathic, nonjudgmental listening as the foundation of any helping relationship. In mediation, this listening becomes a bridge: between opposing positions, between suppressed emotions, between unexpressed needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The paradox of immediacy<\/strong><\/h2>\n\n\n\n<p>In today&#039;s digital culture, speed has become synonymous with efficiency. But in mediation, rushing can be counterproductive. Active listening requires time, patience, and presence. It&#039;s a countercultural practice that challenges the logic of immediacy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What do we lose when we don&#039;t listen?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We lose nuances.<\/li>\n\n\n\n<li>We miss opportunities for connection.<\/li>\n\n\n\n<li>We lose the possibility of understanding the conflict in its complexity.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key techniques to cultivate active listening<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paraphrase:<\/strong> Repeat in your own words what the other person has said, to confirm that you have understood correctly.<\/li>\n\n\n\n<li><strong>Emotional reflection:<\/strong> Name the emotion you perceive (\u201cIt seems that this has caused you a lot of frustration\u2026\u201d).<\/li>\n\n\n\n<li><strong>Conscious silence: <\/strong>Don&#039;t interrupt. Leave space for the other person to think, feel, and express themselves.<\/li>\n\n\n\n<li><strong>Open body language:<\/strong> Eye contact, receptive posture, accompanying gestures.<\/li>\n\n\n\n<li><strong>Avoid premature judgments or advice:<\/strong> Listening is not solving, it is understanding.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Common obstacles in mediation<\/strong><\/h3>\n\n\n\n<p>Even the most experienced mediators can fall into <a href=\"https:\/\/eimediacion.edu.es\/eng\/ser-mediador\/noticias-escuela-mediacion\/errores-comunmes-en-la-mediacion\/\" target=\"_blank\" rel=\"noreferrer noopener\">common mediation mistakes<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Listen to respond, not to understand.<\/li>\n\n\n\n<li>Anticipating solutions without exploring the root of the conflict.<\/li>\n\n\n\n<li>To be carried away by personal prejudices or sympathies.<\/li>\n\n\n\n<li>Emotional fatigue or excess of cases, which reduces the quality of care.<\/li>\n<\/ul>\n\n\n\n<p><strong>Recognizing these obstacles is the first step to overcoming them.<\/strong><\/p>\n\n\n\n<p>Active listening not only improves the quality of mediation. It also transforms the listener. It makes us more empathetic, more present, more human. In a screaming world, listening is a revolutionary act.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conclusion<\/h4>\n\n\n\n<p>As mediators, we have the responsibility\u2014and the privilege\u2014of restoring listening to its rightful place. It&#039;s not just a technique, but an attitude toward life. Listening is accompanying, validating, and opening up space for the other to exist.<\/p>\n\n\n\n<p>This week, we invite you to practice active listening in your immediate surroundings. Pause. Make eye contact. Listen without interrupting. You might discover something you didn&#039;t expect.<\/p>\n\n\n\n<p><strong>Our recommendation to learn more about active listening in mediation: <em>The power of active listening<\/em>, by Michael P. Nichols<\/strong><\/p>\n\n\n\n<p>Would you like to dedicate yourself professionally to mediation or specialize in one of its branches? You&#039;ve come to the right place. <a href=\"https:\/\/eimediacion.edu.es\/eng\/\">EIM<\/a> We offer a wide variety of training courses to meet your most ambitious goals. <\/p>","protected":false},"excerpt":{"rendered":"<p>We live in an age of speed. In this context, active listening has become a rare but essential commodity.<\/p>","protected":false},"author":6,"featured_media":45331,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,25,27],"tags":[],"class_list":["post-45328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-escuela-mediacion","category-ser-mediador","category-noticias-de-mediacion"],"_links":{"self":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts\/45328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/comments?post=45328"}],"version-history":[{"count":3,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts\/45328\/revisions"}],"predecessor-version":[{"id":45332,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/posts\/45328\/revisions\/45332"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/media\/45331"}],"wp:attachment":[{"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/media?parent=45328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/categories?post=45328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eimediacion.edu.es\/eng\/wp-json\/wp\/v2\/tags?post=45328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}